The entrepreneur has a well-publicized complaints procedure and handles
the complaint in accordance with this complaints procedure.
Complaints about the performance of the agreement must be complete within 7 days
clearly defined are submitted to the entrepreneur, after the consumer’s defects
has detected. firstname.lastname@example.org
Complaints submitted to the entrepreneur are counted within a period of 14 days
from the date of receipt. If a complaint is a foreseeable longer
processing time, will be answered by the entrepreneur within the period of 14 days
with a notice of receipt and an indication when the consumer is more detailed
answer can expect.
If the complaint can not be resolved by mutual agreement, a dispute arises
In case of complaints, a consumer must first turn to the entrepreneur. If
There are costs associated with submitting a dispute to this disputes committee
If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will go to her